Children and Young People’s Health Outcomes Forum: children with disabilities and long-term conditions

Where is the health service falling short for children and young people – what is our weakest link and what can we do to improve things to make sure it makes a real difference to the lives of children and young people?

It is Newlife’s belief that the provision of specialist equipment for disabled children across the UK is inadequate – the “weakest link”. The delays in provision, through local policy restrictions or insufficient funding, prevent the appropriate and timely management of a child’s condition, inhibits social inclusion, causes increased difficulties and stress for carers and, ultimately, can prevent a child from fulfilling his/her potential. Moreover, the lack of appropriate equipment can lead to additional future costs as conditions deteriorate. As the Audit Commission said in its report in 2000 on Community Equipment Services, Fully Equipped:

“If a medicine was discovered with a similar cost-profile, it would be hailed as the wonder drug of the age.”

It is because statutory services have failed over many years to fully and accurately assess the number of disabled children in their locality that need has not been properly met, as we indicated in our 2007 campaign report, It’s Not Too Much To Ask. This has been highlighted again in the recent Care Quality Commission report, Health Care for Disabled Children and Young People:

“Without a basic awareness of what the needs of the local population are, it is hard to understand how a PCT can assure itself it is commissioning services to meet them. We therefore urge commissioners to improve the quality of information they hold about these services.”

Until need – both met and unmet need ­ is properly calculated in each locality, funding is always likely to be inadequate.

Newlife Foundation will shortly publish a report based on information given to us by front-line professionals on the reasons why statutory services in their area would not provide the piece of equipment for which a charity grant application has been made. We found that 77% of the front-line professionals approaching Newlife on behalf of a disabled child had not made an application to their local authority or Primary Care Trust as they believed that inadequate funding or local restrictions on provision (such as rationing or blanket bans on particular types of equipment) would mean that any such application would be refused. We believe that these local restrictions are only in place because budgets are insufficient to meet need.

With so many different parts of the health system in place, what do they need to focus on and improve to make sure they each work together to deliver the best possible health service for children and young people?

There have been numerous Government initiatives over the past ten years or so to address this nationwide problem and we welcome the potential for innovation via the Any Qualified Provider model. However, we firmly believe that until there is an accurate assessment of need in each locality (both met and unmet), budgets will continue to be insufficient and families will be obliged to find the funds themselves (often by going into debt) or approach charities such as Newlife for essential equipment.

The NHS and Public Health Outcomes Frameworks propose key areas of focus: making sure everyone lives healthy lives for longer, addressing inequalities, enhancing quality of life for people with long term conditions, helping people recover from ill health or following an injury, ensuring people have a positive experience of care, treating and caring for people in a safe environment and protecting them from harm – are these the right priority areas in relation to children and young people’s health outcomes? Is there anything missing?

It must be recognised that children are not simply smaller versions of adults but that their needs can be very different and change very quickly as they grow and develop. The role and responsibilities of carers for disabled children should also be recognised as very different from carers for adults, bringing significant extra pressures to often vulnerable families. It is Newlife’s view therefore that services, particularly generic services such as Community Equipment Services, should cater and budget specifically for the needs of disabled children and their carers.

No Comments

Fulfilling Potential : Department for Work and Pensions Consultation

1. What ideas do you have that could make a difference to you in getting an education, getting a job or being able to live independently?

Newlife Foundation is in contact with the families of disabled children every single day. We believe that timely access to appropriate specialist equipment for disabled children is vital in ensuring that they fulfill their potential, that their condition is managed as well as possible and that their health and wellbeing are promoted, not damaged.

2. What would help you manage better at times of change in your life?

Adequate preparation and lead-in time for change is key. This is so for all children; however, for disabled children, there may need to be changes to the school/work environment – from minimal ones to much more significant ones – to facilitate the move. Other physical and non-physical adjustments may also be needed in the new host organisation which will need to be properly prepared for and managed.

3. In those situations, how are you supported or held back by other people?

Generally speaking, there is a lot of goodwill in supporting young disabled people to maximize their potential in work and education. However, the implementation of necessary changes is usually extremely slow and, in particular, the funding for any such changes is rarely straightforward.

4. What helps you to have choice and control over your day-to-day life and the support you get?

In areas where key workers are in place, families find it much easier to access support where they have a single point of contact with all relevant agencies. Otherwise, they feel frustrated that they can be passed from one agency to another, all requiring the same information, with little transparency regarding outcomes. Too many families are left even without adequate signposting towards the support they need and, in the context of the pressures of caring for a child with disabilities, can feel very frustrated and isolated.

5. What else would help you to have more choice and control over your day-to-day life and the support you get?

Families feel that getting both the equipment and personal support that a disabled child needs to get around – to school, to leisure opportunities, to respite/holidays – is vital in order to promote social inclusion and fulfill their child’s potential.

6. What would help you to access services and activities which suit your needs? For example education, transport, housing, health, social care, and sport, social and recreational activities.

Mobility equipment of every type needs to be suited to each particular child’s needs; bespoke rather than generic. We have experience of cases where equipment which didn’t fit a child or the child’s needs has caused deterioration of their condition with huge additional costs to the public purse.

7. How can you be involved in decisions that affect your local area?

With the development of new structures within the NHS and local government, it is vital that the needs of disabled children and their families are given the profile that they deserve. It would be very easy for these quiet voices to be lost and for families already overwhelmed to be unable to take part in or influence decision-making. We believe therefore that there should be a mandatory requirement for the numbers of disabled children in each area to be accurately calculated and for adequate budgets to meet their needs to be allocated. We would also welcome a commitment in each locality to open engagement with disabled children and their families, notwithstanding the costs of facilitating this.

8. What works well in changing the way other people treat disabled people?

Social inclusion is not only good for the disabled child but for the rest of society too in understanding the potential of people with disabilities and what they can contribute. As we have said previously, timely access to the equipment which can mitigate some of the barriers that disabled children face is vital in this.

9. What else is important in changing the way other people treat disabled people?

It should be recognised that the publicly-funded support that disabled children and their families receive, whether financial or other support, does not meet all of the adverse consequences of the disability and that families continue to face lifelong financial and other pressures. The cost to the public purse of supporting disabled people is far outweighed by the contribution they can make to society as a whole.

10. What can we do to make sure that everyone recognises the contribution that disabled people can make?

See above.

We are lucky in the UK to have numerous positive role models for disabled people in most walks of life – sport, politics, the media, even soap operas. These should continue to be promoted.

11. Do you have any suggestions for how we should implement and monitor the Strategy once it is developed?

It may be possible for third sector organisations such as Newlife to assist here and we would welcome any opportunity to discuss this further.

12. Is there anything else you would like to tell us? Do you have any other ideas you think we should include in the Disability Strategy that you haven’t covered in your responses so far?

It must be recognised that to promote the life chances of disabled children, adequate funding to meet their needs in a timely manner is absolutely vital. To this end, further consideration of the role played by charities in meeting this need should be undertaken.

No Comments

Response to Consultation on the Proposed Commissioning Outcomes Framework

I write on behalf of Newlife Foundation for Disabled Children in response to the engagement document, Commissioning Outcomes Framework.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment and nurse-led support services.

In our consideration of all aspects of the Health & Social Care Bill and in our responses to consultations, we have focussed on the needs of disabled children and their carers. We have been concerned that these most disadvantaged of groups, which do not enjoy a high profile, should be given due prominence in service planning and implementation. We therefore welcome the fact that Clinical Commissioning Groups will be accountable for improvements in outcomes in their locality as we believe that services for disabled children – and, in particular, their need for specialist equipment – have been at best perfunctory, at worst non-existent and have not focussed on either outcomes for these children or addressing health and social inequalities.

We also welcome the priority indicators as outlined in Paragraph 11 of the document, all of which can relate directly to disabled children:

• Preventing people from dying prematurely;

• Enhancing quality of life for people with long term conditions;

• Helping people recover from episodes of ill health or following injury;

• Ensuring that people have a positive experience of care;

• Treating and caring for people in a safe environment and protecting them from avoidable harm.

In particular, disabled children, and their carers, need appropriate specialist equipment to be provided in a timely manner in order to meet all of these indicators. We will continue to press both CCGs and Health & Wellbeing Boards to meet these equipment needs and also to ensure that budgets are sufficient in each locality. However, we are concerned that information about the numbers of disabled children in localities and about the complexity of their needs is currently poor. This must be acknowledged: it should not, and must not, impede service improvement.

We would also like to take this opportunity to draw attention to the need for minimum standards for equipment services to be adopted in England, as is the case already in Wales, and for a review of what is considered to be “essential” equipment to be undertaken. We believe, for example, that specialist car seats for disabled children should be included in any such list. Car seats have long been mandatory for transporting children but a specialist car seat for a disabled child is currently regarded as either “non-essential” or “standard childhood equipment” and not provided by statutory services. Many families are left to pay for specialist car seats themselves, apply to a charity for assistance or transport their child unsafely. Yet the need for a disabled child to travel in a car (eg to hospital, care settings etc) can be considerable. Disabled children can get a medical exemption certificate exempting them from using a car seat / seat belt which essentially makes unsafe travel legal for them. Whilst it is understandable that parents are requesting these certificates given the expense of buying a specialised car seat, it is very worrying that disabled children are being required to travel in the car without proper support or protection.

Currently, local authorities and PCTs have a duty to provide services to disabled children under the Children’s Act 1989 but this is discretionary only. We certainly hope that the priority outcomes within the COF will be rigorously performance-managed to ensure that disabled children are prevented from dying prematurely, have their quality of life enhanced, have positive experiences of care and are treated and cared for in a safe environment, protected from avoidable harm.

We note that the COF is one of three overarching frameworks for health and social care, the others being the Public Health Outcomes Framework and the Adult Social Care Outcomes Framework. We would very much welcome assurances that children with significant social care needs, including disabled children, are not sidelined in the future in a reformed health and care system.

No Comments

Developing the New NHS Provider Licence: Children’s Wheelchair Services

I write on behalf of Newlife Foundation for Disabled Children regarding the licensing and regulation of Any Qualified Provider for Children’s Wheelchair Services.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment and nurse-led support services. We do not wish to comment on the specific questions in the current consultation but we would like to air a general concern about the current AQP propopsals and the regulatory and licensing framework.

We have long-standing concerns that the provision of wheelchairs and other essential equipment, so important for health and well-being of a disabled child, is inconsistent and fragmented across the country. Generally speaking, processes are complex and lengthy, too often leading to significant delay, and are of limited quality and range. We highlighted this in our 2007 campaign report It’s Not Too Much To Ask which is available via our website (www.newlifecharity.co.uk). We therefore welcome any proposals to improve services, including services from Any Qualified Providers.

We believe, however, that the licensing and monitoring arrangements for such providers for Children’s Wheelchair Services should be transparent and robust. We had been given to believe that both Monitor and the Care Quality Commission would be regulating this service and are therefore concerned to learn that it appears that Children’s Wheelchair Services will be exempt from the licensing regime.

We believe that basic criteria should be in place for both the commissioning and provision of equipment such as wheelchairs in order to safeguard the health and well-being of users. We know from experience that inappropriate wheelchairs can lead to a deterioration of a disabled child’s condition and can bring significant additional future costs to the public purse. The licensing and regulation of Any Qualified provider in the field of Children’s Wheelchair Services should therefore be as transparent and rigorous as any other area of community services, in our view, and we hope that any pre-existing exemption will be reviewed and removed.

No Comments

Auxiliary Aids for Children With Disabilities

On behalf of Newlife Foundation for Disabled Children and the children and families we serve, I should like to submit our comments on the consultation on implementing the requirement

for schools and local authorities to make reasonable adjustments to provide auxiliary aids for disabled children under the Equality Act 2010.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment to help individual children, by providing nurse led support services, by funding pioneering medical research and by raising awareness and campaigning.

I hope that our comments are helpful.

1) Do you agree that the Government should commence the auxiliary aids requirement of the reasonable adjustments duty under the Equality Act 2010 in relation to schools and local authorities when exercising education function?

We say an emphatic yes.

For far too long, disabled children have been denied timely and appropriate access to the types of equipment they need to promote their health, wellbeing and inclusion and to give them the best chances of fulfilling their unique potential. Moreover, the lack of joined-up thinking and budgeting between relevant public service organisations (specifically health, education and social care services), has led to unacceptable delays as responsibility for funding has been passed backwards and forwards between them with the child and its carers left to wait.

We also know of many cases where children have been disadvantaged because, for example, their school will not allow equipment provided for them in school to be used at home, or equipment provided by social care or health services not allowed to be used in school. This does not make economic sense and certainly fails to put the child at the centre of services. We would therefore hope that, whenever appropriate, equipment is used as flexibly as possible according to the child’s needs rather than that of any particular organisation.

We applaud the positive effects of the Disability Discrimination Act 1995 and the Special Needs & Disability Act 2001 for disabled children and believe that removal of the exemptions on auxiliary support are long overdue. However, we would ask that there is absolute clarity of lines of accountability and responsibility. We feel that it is important that all stakeholders should know where each particular buck stops for each individual child.

We would also ask that a clear definition of the term “auxiliary aids” be developed. While we understand the Department for Education’s concern regarding the difficulties with maintaining a list of current items, we do not feel that such difficulties are insurmountable and this should be given further consideration. While such a list may not be exhaustive, it would provide clear and unequivocal guidance in this respect.

2) Do you agree that 1 September 2012 is an appropriate commencement date for the new auxiliary aids requirement?

This seems an appropriate date as it will hopefully allow all providers to prepare for implementation, for adequate circulation of the proposed code of practice and guidance and for all stakeholders to be informed of the new requirements. We would ask that the latter be facilitated by an awareness-raising and publicity campaign.

We would also ask for an early indication of areas which may not be able to meet this deadline, as we would hope that the “postcode lottery” of service is flagged up in order to be addressed and avoided.

3) The Equality and Human Rights Commission will be producing a statutory code of practice and guidance for schools which will include advice on what schools must have regard to in relation to operating the reasonable adjustments duty. If you think this is unlikely to be sufficient to address your concerns about understanding the implementation and operation of the new requirement, please tell us what more will be needed or are there matters that could usefully be prescribed in regulations?

We look forward to seeing a draft of the code of practice and guidance and trust that an opportunity to comment on it will be provided.

4) The Department is aware that there is a cohort of children who are disabled but do not have SEN, or who might require reasonable adjustments unrelated to their SEN. However, we are not clear on exactly what additional auxiliary aids and services these disabled children might require other than those that a school might currently be providing, either simply through “common sense” adjustments, or through SEN provision (including School Action, School Action Plus and statements). We would therefore welcome any specific information that can be provided about the circumstances, and number, of children who might currently be missing out on the provision of auxiliary aids and services because of the current absence of the auxiliary aids requirement on schools and local authorities exercising their education functions.

I attach here a list of the items, types and costs of equipment that Newlife has provided to disabled children since the beginning of 2007, all of which has helped to promote their health, well-being and inclusion. As you will see, the range of equipment is wide in order to meet individual needs and requirements and requests for assistance come to us from across the whole of the UK.

No Comments

Review of Personal, Social, Health and Economics (PSHE) Education

On behalf of Newlife Foundation for Disabled Children and the children and families we serve, I should like to submit our comments on the review of PSHE Education.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment to help individual children, by providing nurse led support services, by funding pioneering medical research and by raising awareness and campaigning.

We strongly support the six governing principles for the Review ie

  • That all children and young people should receive a common core of information and practical skills to help them grow and develop as individuals, as members of families and society so that they can live safe, healthy, productive and responsible lives;
  • That parents should be fully involved with schools on PSHE learning, and it should be taught in a way that reflects a school’s ethos and moral values;
  • That there should be a national framework, spanning the primary and secondary phases of education, which sets out this common core entitlement;
  • That the quality of teaching and learning needs to improve, to better meet the needs of young people;
  • That PSHE should be planned and delivered by trained, competent and confident teachers with support from expertise beyond the school;
  • and that effective provision should lead to measurable improved outcomes for children in terms of knowledge, skills, understanding and behaviour.

We view PSHE from two perspectives: that of the child with a disability or disabilities and that of the child with no disability. The latter should be made as fully aware as possible of how valuable to society as a whole is the social inclusion and acceptance of disabled children. We firmly believe that raising the awareness of disability across the whole student population – the problems that can arise as a consequence of it but also the unique contribution that can be made to society by every disabled person – would help to address issues around bullying, alienation and hate crime.

As for disabled children, they clearly have a right to receive an education which encompasses all personal, social, health and economic issues as much as they are able. We believe that arbitrary blanket exclusions from this area of the curriculum are inappropriate and unacceptable. Indeed, because of the significant challenges that a disability can bring, it is important for disabled children to receive as much PSHE education as possible to enable them to meet these challenges more successfully. However, it must be acknowledged once and for all that full inclusion in this area of education, and as a consequence a greater potential for full inclusion in society, must be properly facilitated by allow the child to have the support that he/she needs, whether this be though care support or via the equipment or technological aids needed.

No Comments

Consultation on Legislative Proposal – Establishing A New Office Of The Children’s Commissioner For England

Newlife Foundation for Disabled Children welcomes the opportunity to comment on the establishment of a new Office of the Children’s Commissioner.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment to help individual children, by providing nurse led support services, by funding pioneering medical research and by raising awareness and campaigning.

Do you agree with the proposals to ensure that the functions of the Children’s Rights Director continue to be provided for in legislation’?

Yes, we agree, but we are particularly keen that disabled children should be explicitly acknowledged in this area of the remit, all disabled children and not just those in receipt of formal social care services. Because of the multiplicity and complexity of disabilities, the role of disabled children’s carers and communication with them must also be considered.

Should the Children’s Commissioner’s title be amended to ‘The Children’s and Young People’s Commissioner’, so that it more clearly covers the full age range?

Yes. For disabled children in transition from children’s to adult services, the age range can of course be up to 25. It must be ensured that such young people do not “fall between two stools”.

Do you agree with the proposal to create the new OCCE as a corporation sole, supported by an advisory board?

Yes, and particularly in order to prevent the sort of isolation of this role that has been identified previously.

Do you agree that the powers proposed for the new Children’s Commissioner are the right ones?

We particularly welcome the power to assess the impact on children of new legislation. Again, we would welcome explicit reference to disabled children.

Do you agree that the Children’s Commissioner should be able to undertake a limited form of casework for children who fall under the CRD’s remit?

Yes, as individual cases can shed light issues of wider significance, the particular informing the more general or strategic.

Do you agree that the duties and requirements set out above are the right ones for the new Children’s Commissioner?

We support the proposals to make the Commissioner more accountable to Parliament, to the submission of an annual report to Parliament (and available more widely) including on finances and to the setting-up of an independent advisory board.

Do you agree with our proposals for the appointment of the Children’s Commissioner? Do you agree that the Children’s commissioner should be appointed for a single, fixed term, without the possibility of reappointment? Should the duration of the Children’s Commissioner’s appointment be i) seven years, ii) six years or iii)five years.  Please explain the reasons for your preference?

We do not wish to comment on this.

Do you agree that the proposals set out are the right ones for making the new Children’s Commissioner more accountable?

We would like to see a more visible Commissioner, known across and accessible to all of the relevant stakeholders – children, families, professional, voluntary organisations – and we particularly welcome the comment that the OCCE should be “more visibly independent” and “more accountable for the impact it has”.

Do the proposals in paragraph 32 to 35 above represent a fair and balanced approach to determining the membership and role of the advisory board?

In relation to the composition of the advisory board, we would welcome a commitment to create a representative specifically for disabled children.

What should the process be for nominating the two NGO representatives? What should the process be for nominating the two children and young people representatives?

The creation of an advisory board represents an opportunity to develop a wider sense of ownership and, while we have no specific recommendations on this process, we trust that it will be as transparent and inclusive as possible.

No Comments

Response to consultation on the Government’s Draft Report on the UN Convention on the Rights of Persons with Disabilities

On behalf of Newlife Foundation for Disabled Children, I submit our response to the Draft Report on the Implementation of the UN Convention on the Rights of Persons with Disabilities.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment to help individual children, by providing nurse led support services, by funding pioneering medical research and by raising awareness and campaigning.

Newlife agrees that

“….the Convention is an important and necessary statement of the rights that all disabled people have and must be able to exercise if they are to live independent lives as full and equal members of society”

but also that

“There has been much progress in recent years, but inequalities between disabled people and non-disabled people remain.”

We believe that the level of inequality suffered by disabled children and their families can only sow the seed of greater inequality as life goes on – inequality in health, in educational attainment, in employment prospects, in lifetime income etc. By addressing such inequality as early as possible, in developing the longed-for level playing field for disabled children, such inequalities might be minimized.

Paragraph 42 of the draft response relating to Article 7 – Children with Disabilities says:

“In the UK there are a number of programmes to help to deliver (disabled children’s) rights. In England …… the UNCRC10 standards were included within the National Service Framework for children with specific needs including disabled children. The Government provides grants to support low income families with severely disabled children. It is providing £800 million to fund for short breaks for parents with disabled children in the next four years.”

However, we have seen over the years unwillingness by statutory services to make the appropriate budgetary provision to meet the specific needs of a child with disabilities referred to. In our 2007 campaign report, It’s Not Too Much To Ask, we highlighted this through our FoI requests to PCTs and local authorities on their budgets for specialist equipment for children. The campaign was prompted by the increasing number of calls we were receiving to our nurse helpline from parents of disabled children, unable to get the equipment they need and the volume of calls we receive increases, year on year. Limited budgets have led and continue to lead to cost-shunting across public services. This is worsening significantly in the current financial climate.

We also see the financial position of families with disabled children worsening, with their fears for the future heightened by both organisational change and welfare reform. For example, through the provisions of the Welfare Reform Bill, the disability element of the Child Tax Credit may be cut from a maximum of £52 per week to £25.95 with some families losing almost £1400 a year. Moreover, the funding for short breaks has not been ring-fenced by Government and so families across the country are seeing a significant squeeze on respite services rather than increased availability. We therefore feel that this particular paragraph should be redrafted to reflect the current realities.

We would also want to take issue with Paragraphs 152 and 153 relating to Article 20 – Personal Mobility which say:

“152. A variety of measures are in place to help ensure that disabled people have access to aids and equipment which can support their personal mobility….. “

and

“153. In England wheelchairs (both manual and powered) are provided free of charge to individuals who cannot walk, or whose ability to walk is severly (sic) limited. Disabled people who require bespoke chairs or postural support have their needs assessed by trained healthcare professionals.”

If, in paragraph 152, the reference to “access” means “provision”, as we believe it should, then this is simply not the case. Last year, Newlife provided grants for what we believe to be essential equipment for disabled children totaling £1.4 million and charities such as ours are regularly bridging the gap between what is available thorough public services and meeting a child’s needs.

In paragraph 153, the impression is given that provision flows immediately from assessment of need but takes no account of (a) of the length of time disabled children must wait, their needs unmet, before an assessment is made and (b) the unavailability of the equipment necessary to meet assessed needs because of budgetary or other factors.

These statements give the clear impression that wheelchairs and buggies which meet the needs of disabled children are readily available (“….ensure….are provided….” etc). Sadly, our experience over the 20 years we have been in existence, tells us that this is simply not the case. We would therefore also ask that this section be reviewed.

No Comments

Green Paper: Support and Aspiration; A New Approach to Special Educational Needs and Disability

On behalf of Newlife Foundation for Disabled Children, as well as the children and families we represent, I have pleasure in enclosing here our organisation’s response to the Green Paper.

Newlife Foundation for Disabled Children (formerly known as Birth Defects Foundation/BDF Newlife) is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment to help individual children, by providing nurse led support services, by funding pioneering medical research and by raising awareness and campaigning. We do not intend to respond in detail to every one of the consultation questions but our comments listed below relate to children with specific and identifiable disability, rather than SEN in general, and their carers.

Question 1: How can we strengthen the identification of SEN and impairments in the early years, and support for children with them?

In our view, the critical factor for parents/carers is access to early, accurate, easily-accessible information. While the possibility of early diagnosis is variable, the experience of families we are in contact with is that even when conditions are diagnosed at birth, families are left in limbo without any clear indications of what is likely to happen next, or over the years to come. Every disabled child is, of course, unique but for many conditions the prognosis will be similar in every case. In the same way, the child’s needs will be similar as will be the pathways to address them. Rather than families having to navigate systems alone, a route map to negotiate service pathways would be helpful.

The proposed Common Assessment Framework is, in our view, essential. Moreover, the goal of a key worker for every disabled child is yet to be realized and we trust that this aspiration will be reinforced. We do not see why a child with significant disabilities should not have at least the draft of a personal plan in place within days of birth.

Question 2: Do you agree with our proposal to replace the statement of SEN and learning difficulty assessment for children and young people with a single statutory assessment process and an ‘Education, Health and Care Plan’, bringing together all services across education, health and social care?

For too long, there has been a tendency for responsibility for the provision of services – and associated costs – to be shunted from one public service organisation to another in spite of eg JSNAs, Local Strategic Partnerships etc. This has led parents to be passed across organisations, each requiring the same information, and to their increasing frustration. We therefore welcome the proposal for a single assessment that will apply across health, education and care services, but we are concerned to ensure that the role of parents in assessments is not diluted in any way.

However, there needs to be a clear and mandatory indication of which organisation takes on the lead responsibility for the Education, Health & Care Plan and delivery of its provisions. Not only this, but there also needs to be a clear, unequivocal and binding commitment from all partners to it, including budgetary provision. We also believe that a robust and transparent appeals process is essential if the proposed changes are to receive the widest consensus.

There should also be a joint and mandatory commitment to regular review of the plan and its delivery by all partners. If it is the case, for example, that a charity or other third sector organisation has been involved in supporting the child, that organisation should also be given a voice in reviewing the plan and its delivery.

Question 3: How could the new single assessment process and ‘Education, Health and Care Plan’ better support children’s needs, be a better process for families and represent a more cost-effective approach for services?

It will self-evidently reduce duplication and the frustration caused by the constant reiteration by parents of their child’s history and should therefore bring some cost benefits. However, we are concerned that the Green Paper’s reference to “a straightforward plan that reflects the family’s ambition for their child” fails to take account of the fact that a child with complex disabilities may need complex solutions. We are also concerned that families often, for the most understandable reasons, focus more on what their child is unable to do rather than able to do and so the family’s ambitions for their child may well be limited. We would therefore welcome the involvement of an independent advocate in the setting up and reviews of the child’s plan.

Question 4: What processes or assessments should be incorporated within the proposed single assessment process and ‘Education, Health and Care Plan’?

We believe, as stated above, that independent advocacy on behalf of the child would bring significant benefits.

We strongly believe that the timely provision of appropriate specialist equipment is invaluable for a child’s health and wellbeing, as well as that of their carers. An Audit Commission Report on Community Equipment Services in 2000, Fully Equipped, recognised not only the benefits for the recipient but also its cost-effectiveness:

“If a medicine was discovered with a similar cost-profile, it would be hailed as the wonder drug of the age”

Yet, too often, disabled children and their families struggle to get the equipment they need. As a charity, in 2009/10 we provided grants of over £1.165 million last year to 818 children and families in the UK and we are also now launching our “Just Can’t Wait” service for terminally-ill children to fast-track equipment provision. Organisations such as ours are regularly filling in the gaps between statutory services in providing what we believe is essential, as opposed to desirable, equipment. We therefore urge Government now to take this opportunity to put this right.

On a related specific legal issue, details within the Road Traffic Act (1988) are at present preventing disabled children with the most complex needs from accessing the highest specification wheelchairs because, within the terms of the current legislation, they are too young (under 14 years) or the wheelchair is too heavy (over 150kg).

ROTA 1988 was written wheelchairs were an aid to mobility. Today, wheelchairs provide disabled children with an aid to life. Children with the most disabling conditions rely on their wheelchair to meet their therapy and personal care needs, prevent a deterioration in their condition or experiencing of pain, access education and family life and, for some children, lengthen their life span. We therefore believe that ROTA 1988 discriminates against the children who have the greatest need for this equipment and are pressing for the minor but necessary amendments to allow disabled children to benefit from the latest technology.

We feel that the provision of equipment should certainly be considered in terms of the widest context of a child’s life and not simply a health matter or education or social care. For example, we are concerned that, too often, a child who is provided with a piece of equipment for use in school is not allowed to use it in other settings because it was bought, and therefore owned, by the school, itself rather than the child. This is clearly as unfair as it is wasteful. It would be helpful therefore for a clear and unequivocal statement on a child’s statutory right to appropriate equipment, and its provenance, to be included in the detailed plans to be produced by Government.

Question 5: What is the potential impact of expanding the scope of the proposed single assessment process and plan beyond education, health, social care and employment?

We do not want to see the complexities of the current system replicated in an overly-complex system in the future. There may be scope at some point for the expansion of the single assessment process but we would urge caution initially: we need to ensure that the basics are right first.

Question 6: What role should the voluntary and community sector play in the statutory assessment of children and young people with SEN or who are disabled? How could this help to give parents greater confidence in the statutory assessment process?

The involvement of the voluntary and community sector would bring independence to the process and we believe greater confidence and trust.

However, we firmly believe that the sector should not be used to replace or replicate statutory services. We also look forward to a time when we do not have to provide what we believe to be essential support but those extras which provide enhancements to the quality of a disabled child’s life.

Question 7: How could the proposed single assessment process and ‘Education, Health and Care Plan’ improve continuity of social care support for disabled children?

In a truly personalised system, with the provision of appropriate Personal Budgets, Direct Payments etc, this would not be an issue. However, we would urge some caution: while a single process might appear attractive initially, there must be clarity of understanding of a child’s separate health, care and educational needs.

In connection with this, we would also emphasise that, in the context of the current review of DLA, the particular and specific needs of children with disabilities and life-limiting conditions should be focused upon. We are particularly concerned at present that children under the age of 3 are not eligible for the mobility component of DLA. In 2001, DLAm criteria were changed to lower the minimum age from 5 years to 3 but this still excludes a large number of children. In fact, although very young children with severe mobility problems are entitled to DLAm from the age of three, others with less inhibiting conditions may have to wait until they are five as only the higher rate can be paid from the age of three years, the lower rate only from the age of five years. It is therefore accepted that children from 3 months may have additional ‘care’ needs but they are assumed not to have additional mobility needs as well, which is clearly not the case because of the significant additional costs that families face:

  • Disabled children under three have considerable amounts of equipment that can severely impact on that child’s ability to be mobile (ie moving a car seat, wheelchair, feeding pump, seating system, standing frame, tubes, suctioning, oxygen etc from one location to another is a difficult task)
  • Children with severe disabilities often require more transport (attending hospital appointments, S&LT, special schools and nurseries, OT, Physio, Dieticians, Sure Start centres / development centres, respite care and hospices) and go further distances than children without disabilities.
  • Many babies with the most complex mobility needs are life limited and often do not live long enough to benefit from DLAm.
  • Children who are use specialist buggies, oxygen tanks, suction machines, arm supports, splinting and braces etc often cannot access public transport and so parents without independent transport have to pay premiums for specially adapted taxis.
  • With advances in technology, many children under three years use powered wheelchairs now and require a wheelchair accessible vehicle (WAV) but their families are unable to access the Motability Scheme because they do not qualify for DLAm.
  • Other additional mobility costs for disabled children are:
    • More petrol required to attend hospital appointments / out of county school / therapy etc.
    • Specialist car seats costing 10 times that of its standard counterpart
    • Hospital parking charges
    • Congestion charges
    • Paying for special adaptations to transport the child
    • Families having to use 2 vehicles for family transport

Moreover, while a child can receive DLAc under 3 months if they are eligible under ‘special rules’ (ie terminally ill and not reasonably expected to live longer than 6 months). There are no ‘special rules’ for terminally ill children in respect of the mobility component.

Question 8: How could the arrangements for provision of health advice for existing statutory SEN assessments be improved?

With the emphasis on partnership working in new assessments, we would hope to see (i) a focus on the Common Assessment Framework with health professionals attached to schools, (ii) a process which is e led” so that all partners have to meet mandatory deadlines rather than the “in principle” agreements in place at present and (iii) a simplification and rationalization of the paperwork which is far too complex at present. Some of the documents that families are asked to complete, they are unable to understand and require additional (and objective) support with this. Easy-read formats should be available. There should also be an open, comprehensive and shared timeline for the completion of assessments and professional input.

Question 9: How can we make the current SEN statutory assessment process faster and less burdensome for parents?

We would welcome any moves to reduce duplication and avoid the family having to tell their story time and time again. We would also like to see simultaneous delivery proposals in a child’s plan brought into line with the agreement and publication of the plan itself.

Question 10: What should be the key components of a locally published offer of available support for parents?

From our perspective, we would like to see the offer include explicitly and unequivocally the timely access to appropriate specialist equipment, including what we believe to be essential items such as specialist car seats.

Question 11: What information should schools be required to provide to parents on SEN?

Any information should be coordinated across, and owned by, all services and not just a single arm.

Question 12: What do you think an optional personal budget for families should cover?

Most of our families are utterly realistic and practical in their expectations. They would not expect a personal budget to cover all health, education and care needs of their disabled child. On their behalf, however, we would expect all basic and or essential provision (ie any equipment or services which can enable a child to be integrated into their local community, family and education setting) to be covered. To this end, a nationally-agreed menu could be developed to ensure equity across the country. As far as personal budgets are concerned, however, we strongly believe that they should be appropriately modeled to take account of worsening/changing conditions.

We would also refer you to our comments on the mobility needs of children under 3 in our response to Question 7.

Question 13: In what ways do you think the option of a personal budget for services identified in the proposed ‘Education, Health and Care Plan’ will support parents to get a package of support for their child that meets their needs?

This may well bring wider choice but must not mean an abdication of responsibility by public services to the family. There is, however, a clear role here for third sector organisations in advocacy, in the planning and in the delivery of support services.

It must also be recognised that many families will be unable to access or manage personal budgets. This must not be allowed to become additional unmet need.

Question 14: Do you feel that the statutory guidance on inclusion and school choice, Inclusive Schooling, allows appropriately for parental preferences for either a mainstream or special school?

The present reality is that is no choice. If a school says that they can not support a disabled child, there is no choice for that child but to attend a special school. We believe that there needs to be a greater obligation on mainstream schools to respond to the needs of disabled children. It is of course imperative and that funds should be made available to support this move to increasing choice.

Question 15: How can we improve information about school choice for parents of children with a statement of SEN, or new ‘Education, Health and Care Plan’?

See above.

Question 16: Should mediation always be attempted before parents register an appeal to the First-tier Tribunal (SEN and Disability)?

We believe that this should be advisory rather than mandatory, as the latter may lead to additional and avoidable delay. We also believe that there should be a single and transparent complaints route and that legal aid, or an equivalent, should be afforded to families in need of this financial support.

Many families need support to access mediation, and must be reassured that services are not stalling on what may be offered. Any third party involvement should be impartial and look at all sides of the case.

Question 17: Do you like the idea of mediation across education, health and social care? How might it work best?

In order to ensure that mediation works for the benefit of disabled children and their families, it needs to be recognised that they must be supported in making their case as fully as possible. It must also be recognised that delays in such processes should be avoided.

As stated above, we believe that there should be a single complaints route in relation to a child’s Plan.

Question 18: How can we ensure that the expertise of special schools, and mainstream schools with excellent SEN practice, is harnessed and spread through Teaching Schools partnerships?

There needs to be a continual enforcement of good practice through training and wider dissemination. Practice should be monitored and managed per se and there needs to be a separate recognition that attainable goals for any child are unique and individual.

Question 19: How can we ensure that we improve SEN expertise, build capacity and share knowledge between independent specialist colleges, special schools and colleges?

As above.

Question 20: How can we continue to build capacity and SEN specialist skills at each tier of school management?

In reality, SEN is too often the “poor relation” in education. We believe that it should be mandatory for all management posts to have knowledge of and experience in this area.

Question 21: What is the best way to identify and develop the potential of teachers and staff to best support disabled children or children with a wide range of SEN?

We believe that SEN training should be mandatory for all potential teachers.

Question 22: What is the potential impact of replacing School Action and School Action plus and their equivalents in the early years with a single category of SEN in early years settings and schools?

We are concerned that this may (i) take away a sense of the child’s individuality, (ii) limit choice for families, (iii) create yet another hurdle for families and (iv) remove the possibility of differentiation between categories.

Question 23: How could changing the school- and early years setting-based category of SEN embed a different approach to identifying SEN and addressing children’s needs?

No comment.

Question 24: How helpful is the current category of BESD in identifying the underlying needs of children with emotional and social difficulties?

Any one category or description fails to capture the whole range of individual issues and needs; BESD is one of many such categories. In particular, we have concerns that children with particular conditions, either diagnosed or undiagnosed, which lead to behavioural problems may be stigmatised as “difficult” when there is a biological rather than social reason behind the problems being experienced. This potential pitfall should be recognised and avoided through the CAF.

Question 25: Is the BESD label overused in terms of describing behaviour problems rather than leading to an assessment of underlying difficulties?

The anecdotal must not be confused with evidence-based assessments. This does a disservice to all children who are labelled in this way.

Question 26: How could we best ensure that the expertise of special schools in providing behaviour support is harnessed and shared?

These may provide opportunities, at a local level, to provide a hub for advice and information, at least, on all associated issues.

Question 27: What are the barriers to special schools and special Academies entering the market for alternative provision?

We suspect that a range of potential barriers exist, from capacity and funding to parental expectation and believe that the whole issue should be researched further.

Question 28: What are the ways in which special Academies can work in partnership with other mainstream and special schools and Academies, and other services, in order to improve the quality of provision for pupils with SEN and disabilities?

See 26.

Question 29: What are the barriers to special Academies becoming centres of excellence and specialist expertise that serve a wider, regional community and how can these be overcome?

See 27.

Question 30: What might the impact be of opening up the system to provide places for non-statemented children with SEN in special Free Schools?

No comment.

Question 31: Do you agree with our proposed approach for demonstrating the progress of low attaining pupils in performance tables?

We would question whether performance tables are needed unless they lead directly to an improvement in service provision.

Question 32: What information would help parents, governors and others, including Ofsted, assess how effectively schools support disabled children and children with SEN?

No comment.

Question 33: What more can education and training providers do to ensure that disabled young people and young people with SEN are able to participate in education or training post-16?

It would be helpful for education and training providers to engage more directly and regularly with potential employers, such as ourselves. As has been said, our Opportunity Centre was set up specifically to support people who are disabled to engage in voluntary work per se and/or to use this experience as a stepping-stone towards paid employment.

Question 34: When disabled young people and young people with SEN choose to move directly from school or college into the world of work, how can we make sure this is well planned and who is best placed to support them?

In our experience, individual and informal mentors within the work place give invaluable support, over and above any more formal arrangements. The third sector, via organisations such as the Shaw Trust, provides invaluable expertise in this.

Question 35: Do you agree that supported internships would provide young people for whom an apprenticeship may not be a realistic aim with meaningful work opportunities? How might they work best?

Yes, we agree. Here at the Newlife organisation we provide volunteering and employment opportunities to people with disabilities and give support both via the physical environment (eg the provision of lifts) and through the management of our Opportunity Centre.

Newlife Opportunity Centre in our HQ in Cannock, Staffordshire, offers all individuals (able bodied and disabled), organisations and groups the chance to work as volunteers on recycled products and raise funds for the charity offering their skills and time. Committed to social inclusion, we offer flexibility, with no long term or regular commitment required, and places for training are also available.

Question 36: How can employers be encouraged to offer constructive work experience and job opportunities to disabled young people and young people with SEN?

We believe that it is right to focus on what an individual can do rather than what they can’t do. Sadly, one of the unfortunate consequences of any disability assessment must necessarily focus on the latter but this should not dictate their whole life and become the sole focus.

Question 37: How do you think joint working across children’s and adult health services for young people aged 16 to 25 could be improved?

The partnership needs to be embedded in the culture of each service organisation with genuinely pooled budgets, joint ownership of service and accountability for its delivery and a joint commitment via Joint Strategic Needs Assessment for service planning/commissioning.

Question 38: As the family doctor, how could the GP play a greater role in managing a smooth transition for a disabled young person from children’s to adult health services?

If there is no nominated key worker, it is often an allied professional such as a physiotherapist who is most closely associated with a child with disabilities. The involvement of such a professional is crucial in transition, as in all stages.

Question 39: Do you agree that our work supporting disabled young people and young people with SEN to prepare for adulthood should focus on these areas: ensuring a broad range of learning opportunities; moving into employment; independent living; and transition to adult health services?

What else should we consider?

Yes – but the costs of support in the workplace need to be considered carefully (e.g. the installation of lifts). If the costs fall wholly on the potential employer, fewer opportunities are likely to be made available.

Question 40: We have identified three core features of the role of local authorities in supporting children and young people with SEN or who are disabled and their families: strategic planning for services, securing a range of high quality provision, and enabling families to make informed choices

and exercise greater control over services. Do you agree that these are the three core features of the role of local authorities in supporting children and young people with SEN or who are disabled and their families, or are there others?

Yes, these 3 features are central but the arrangements for funding must also be clearly and explicitly prescribed along with the “menu” we have referred to above.

Question 41: How can central government enable and support local authorities to carry out their role effectively?

In two main areas, we believe that central government should (i) ring-fence­ funds allocated to local authorities for services for disabled children and their families (eg the Early Intervention Grant) and (ii) measure levels of unmet need.

Question 42: What would be the best way to provide advice to GP consortia to support their commissioning of services for children and young people with SEN or who are disabled and their families?

We feel that the National Commissioning Board must set out clear guidelines for the provision of the sort of specialist services required by children with disabilities. We also believe that disabled children and their families must be invited and enabled to be directly involved in local Healthwatch groups and specifically be part of the deliberations of Health and Wellbeing Boards. The pressures of coping with a child with disabilities or a terminal condition can be overwhelming so steps must be taken to ensure that even these quietest of voices are heard.

Question 43: What would be the most appropriate indicators to include in the NHS and public health outcomes frameworks in the future to allow us to measure outcomes for children and young people with SEN or who are disabled?

As yet, there is too much about this subject which is unknown: how many children are disabled? What is the level of unmet need? Where should funding for enabling young people leaving school to move forward with their choices be allocated? How should a move to FE, into work, off benefits be facilitated? At present, far too much time is spent by all stakeholders in trying to gather together pots of funding from a wide variety of sources, making the systems opaque and extremely difficult to negotiate.

Question 44: What are the ways in which the bureaucratic burdens on frontline professionals, schools and services can be reduced?

Clarity around the funding of much-needed services would take a great deal of pressure off frontline professionals. A professional recently wrote to me of the sorts of “burdens” that people in these services face every day spending precious time searching for funds:

“I am writing as the provision of postural equipment in our district has become extremely fragmented and services are being withdrawn. Therapists and families are becoming increasingly anxious as a need is identified for a child but there is nowhere to send the referral. We would be very grateful if you could …. give us some pointers on how we can support the families to get access to the equipment their children need.”

It is unfair to characterise administrative or “back office” staff as expendable but without support staff in these roles, frontline professionals are diverted from where their expertise is best used.

Question 45: In addition to community nursing, what are the other areas where greater collaboration between frontline professionals could have the greatest positive impact on children and young people with SEN or who are disabled and their families?

The list should include Occupational therapy, Speech and Language Therapy, Physiotherapy, Dieticians, Continence Nurses and Portage Teams, amongst others.

The whole area of equipment provision would benefit from better and more open collaboration.

Question 46: What more do you think could be done to encourage and facilitate local services working together to improve support for children with SEN or who are disabled?

We believe that there is a great deal of good will between frontline workers in the whole range of SEN services and a commitment to partnership working where this serves the best interests of the child. However, concerns about funding too often get in the way.

Question 47: How do you think SEN support services might be funded so that schools, Academies, Free Schools and other education providers have access to high quality SEN support services?

No comment.

Question 48: What are the innovative ways in which new models of employee-led organisations, such as mutuals and cooperatives, could improve services for children and young people with SEN and their families?

We would like to see the experience and expertise of adults with disabilities engaged directly in mutuals, user-led organisations etc for children with disabilities. They, after all, are experts.

Question 49: In addition to their role in the assessment process, what are the innovative ways in which educational psychologists are deployed locally to support children and young people with SEN or who are disabled and their families?

We are aware of the delays in the system currently, including getting appointments, because of shortages of specialists in this field.

Question 50: How do you envisage the role and service structures of educational psychologists evolving to meet local demands?

No comment.

Question 51: What are the implications of changes to the role and deployment of educational psychologists for how their training is designed and managed?

We would not want this to have an adverse effect on waits for appointments and would welcome assurances that this will receive attention.

Question 52: What do you think can be done to facilitate and encourage greater collaboration between local authorities?

With the proposed end of Strategic Health Authorities and Regional Development Agencies, the current cross-regional networks are in danger of being lost or diluted. We hope that Government will take steps to prevent this.

Question 53: What do you think are the areas where collaboration could have the greatest positive impact on services for children, young people and families?

The key worker is essential to effective and productive collaboration.

Question 54: How do you think that more effective pooling and alignment of funding for health, social care and education services can be encouraged?

We believe that this has in the past been the stumbling block far too often. It may therefore need statutory weight.

Question 55: What are the ways in which a Community Budget approach might help to improve the ways in which services for children and young people with SEN or who are disabled and their families are delivered?

This would certainly put the clients right at the centre of services. Please see our comments under Question 48.

Question 56: What are the ways in which we could introduce greater local freedom and flexibility into the ways in which funding for services for children and young people with SEN or who are disabled is used?

There needs to be a recognition and awareness that “local freedom and flexibility” can also be caricatured as a “postcode lottery”.

Question 57: What are the areas where the voluntary and community sector could have the greatest positive impact on services for children and young people with SEN or who are disabled and their families, and what are the ways we can facilitate this?

We believe that Newlife Foundation has an extremely positive impact on the lives of disabled children and their families via two of the core services we offer: (i) an equipment grant service, across the whole of the UK and funding the whole range of specialist equipment and (ii) our nurse services, specifically our hipline service offering advice and support on the whole range of issues and questions which may arise. Our third core service is the funding of medical research. While this does not have the same immediate impact, we believe it is essential in answering the “why me?” questions.

We remain concerned that those families most in need will still not be reached, that funding streams will not be as transparent as they should be and that a “postcode lottery” may continue.

Question 58: How do you think a national banded funding framework for children and young people with SEN or who are disabled could improve the transparency of funding decisions to parents while continuing to allow for local flexibility?

We would welcome more detail on this possibility.

Question 59: How can the different funding arrangements for specialist provision for young people pre-16 and post-16 be aligned more effectively to provide a more consistent approach to support for children and young people with SEN or who are disabled from birth to 25?

It has to be recognised that services to adults, whether disabled or not, are very different from and services to children. This is an essential difference with adulthood. However, needs do not go away and we would hope that, at the beginning of the 21st century and in spite of difficult economic circumstances, people with disabilities can be properly supported to create for them as far as possible a level playing field.

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Carers Strategies (Wales) Measure – Response to Consultation from Newlife Foundation for Disabled Children

On behalf of Newlife Foundation for Disabled Children, I should like to make a submission to the above consultation.

Newlife Foundation for Disabled Children is a charity which helps children with disabilities and life-limiting conditions and their families across the UK by providing equipment to help individual children, by providing nurse-led support services, by funding pioneering medical research and by raising awareness and campaigning. We make our submission specifically on behalf of the disabled and terminally-ill children and their carers with whom we have direct daily contact.

We very much welcome the steps being taken by the Welsh Assembly to reinforce its commitment to carers via publication of the draft regulations and guidance. We particularly share the Assembly’s concern in the two areas cited in the document: the “provision of accessible, relevant, up to date and timely information” for carers and “effective engagement of the NHS and other agencies with carers as partners”. Therefore, in response to Questions 1 – 3, we believe that the draft regulations and guidance are appropriately robust.

You ask, however, for examples of services which benefit carers. We would like to take this opportunity to draw to your attention Newlife’s nurse-led helpline service which offers advice on the whole range of issues and concerns facing the carers of disabled children. Demand for this service grows year on year and this serves to highlight the lack of information that carers are currently given as a matter of course via their contacts with health and care services. The range of queries is very broad, from the explanation of what a diagnosis may mean to available benefits for carers and disabled children. Because the helpline is staffed by trained nurses but is operated by a third sector organisation, this gives carers greater confidence and trust in the advice given. Every day, we act as the “specialists for special children” across the UK. As our Chief Executive, Sheila Brown OBE, says:

“Many parents/families say that having children with a disability is like going into a restaurant and having no menu. They don’t know what’s on offer, what the possibilities are, what are the right questions to ask or what to expect. Our Nurses are able to overcome these problems using their clinical skills and their understanding gained from speaking to thousands of families every year.”

Families with disabled children face many challenges on a daily basis but having a dedicated Nurse from a trusted organisation to rely on, easily accessible by phone or email, give immeasurable support. All calls are confidential and free: Telephone 0800 902 0095.

Newlife Foundation also offers an Equipment Grants Service (including for wheelchairs, buggies, specialist beds, specialist car seats, communication aids etc) to children in need because of their disability and illness. We believe that the provision of appropriate equipment, both to improve their situation and to prevent deterioration of their condition, is vital for both the children themselves and their carers. It is often during the course of calls to our helpline by carers that the difficulties faced by carers in accessing what we would term essential equipment is raised. Delays in assessment, refusals to fund and a failed system of national provision means hundreds of thousands of children rely on charities to provide this equipment.

Newlife is the only charity able to provide the whole range of vital equipment and applications are open to all disabled and terminally ill children who are permanently resident in the UK and who are 18 years or under. All applications are assessed for urgency on arrival. Some will be fast-tracked by our nurses turning them around the same day in very urgent cases. Applicants on behalf of the child receive a telephone interview with a Nurse and if the grants are agreed we will offer the equipment, order it and make sure it is delivered as speedily as possible. We have supplier partners with whom we work closely and a preferred supplier list is provided with our application form to help families and professionals see the kind of equipment that is available.

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