NEW HOPE FOR DISABLED CHILDREN IS JUST A CLICK AWAY THANKS TO NEWLIFE
June 2010
Help is at hand for the parents and carers of disabled children thanks to the launch of an online chat service.
Newlife Foundation, the leading children’s disability charity, has launched the instant response Live Chat service which is manned by Newlife Nurses.
The service is in response to a 200 per cent increase in calls to Newlife Nurse Service Helpline in the last year. Live Chat offers a quick, simple alternative to ringing a Newlife Nurse so questions can be asked and answered obtained at the touch of a button.
Newlife Foundation Nurse Service Manager Karen Dobson says: “The online chat service allows our families every opportunity to contact us, in ways most suitable for their lifestyle. Sometimes people don’t want to speak to us directly, and with people using the internet more, we now offer another means of gaining a personal service from nurse to individual. We offer an immediate reply to which we provide information tailored to a child and their family’s needs.”
A recent Newlife Foundation study found that information for parents of disabled children was scarce, resulting in a lack of care. This has meant that the Newlife Nurse Helpline has become increasingly popular with the parents, carers and families of disabled children.
This has lead to increased applications for Newlife Equipment Grants which requires more than £300,000 (£376,030.22) to purchase equipment for 199 children.
The Live Nurse Chat provides simple, free access to qualified nurses, in a format similar to many popular Instant Messenger services, where questions are typed in and instant responses are given.
Newlife Nurses can explain conditions, medical terms, or break down the complex benefit systems with just a click.
See www.newlifecharity.co.uk to log on for Nurse Chat or to find how many children in your county require equipment.
