Last updated: 22 September 2026
These Terms and Conditions apply to the Newlife Card (“Newlife Card” or “Card”), operated by Newlife the Charity for Disabled Children (“Newlife”, “we”, “us” or “our”).
By registering for and using a Newlife Card, you agree to these Terms and Conditions.
1. About the Newlife Card
The Newlife Card is a free digital card available to customers aged 18 and over.
Newlife Card holders can access a range of benefits, which may include:
- exclusive offers and discounts;
- early access to selected offers, promotions or collections;
- invitations or access to selected events; and
- other Cardholder benefits introduced from time to time.
Benefits may vary and may not be available at all times. Individual offers, promotions, events and benefits may be subject to their own terms and conditions, which will be communicated alongside the relevant benefit.
Holding a Newlife Card does not guarantee access to any particular offer, discount, event, product or benefit.
The Newlife Card is not a payment card, credit card or gift card, has no monetary value and cannot be exchanged for cash.
2. Eligibility and registration
You must be aged 18 or over to register for a Newlife Card.
Registration is free.
You must provide accurate, complete and up-to-date information when registering and are responsible for keeping the information associated with your account up to date.
We may ask you to provide reasonable evidence to confirm your identity, age or eligibility for the Newlife Card or a particular Card holder benefit.
Only one Newlife Card account is permitted per person.
The Newlife Card is for personal and consumer use only and must not be used for any business, commercial or resale purpose.
Your Card and account are personal to you and must not be sold, transferred, copied or shared with another person.
We may refuse, suspend or close an account where we reasonably believe that:
- the eligibility requirements have not been met;
- false, incomplete or misleading information has been provided;
- more than one account has been created for the same person;
- the Card, account or its benefits are being misused;
- fraudulent or suspicious activity has taken place; or
- these Terms and Conditions have otherwise been breached.
3. Your Newlife Card
The Newlife Card is issued digitally.
Following successful registration and verification, your Newlife Card will be activated and made available to you.
Your Card may take up to 24 hours following successful registration and verification to become active.
You should scan your Newlife Card each time you shop at a Newlife store. Scanning your Card allows eligible activity to be associated with your account and enables you to access applicable Cardholder benefits.
Unless otherwise stated as part of a particular offer, Card benefits cannot be applied retrospectively where the Card was not scanned at the time of purchase.
Your Newlife Card or Newlife Card account does not constitute proof of purchase. You should retain your receipt or other proof of purchase where required under Newlife’s returns policy.
4. Account security
You are responsible for keeping your Newlife Card account and login details secure.
You must not knowingly allow another person to access or use your account or Card.
If you believe your account or Card has been accessed or used without your permission, or your login details have been compromised, you should contact Newlife as soon as possible.
We may temporarily suspend an account where we reasonably believe this is necessary to protect the Card holder, account or Newlife from unauthorised or fraudulent activity.
5. Where you can scan your Newlife Card
Your Newlife Card can be scanned at all Newlife stores.
Individual Card holder offers, discounts, events and benefits may only be available at selected stores or retail formats. Any restrictions will be made clear in the terms of the relevant offer, event or benefit.
The Newlife Card cannot currently be used on Newlife Online.
Participating locations and the ways in which the Newlife Card can be used may change from time to time.
6. New sign-up 10% introductory offer
New Newlife Card holders receive 10% off eligible full-price items on their next qualifying shop.
The introductory offer:
- is available once per eligible Newlife Card holder;
- is valid for 30 days from the date your Newlife Card is activated;
- applies to full-price items only;
- does not apply to sale, reduced or promotional items;
- has no minimum or maximum spend;
- is available at participating Newlife fashion stores only;
- excludes Newlife Plus+ and Newlife at Home;
- is not available on Newlife Online;
- requires your Newlife Card to be scanned at the point of purchase;
- cannot be used in conjunction with any other offer, promotion or discount;
- cannot be exchanged for cash or any other alternative; and
- cannot be applied retrospectively.
The introductory offer will automatically expire if it has not been redeemed within 30 days of your Newlife Card being activated.
Where a transaction contains both eligible full-price items and sale, reduced or promotional items, the 10% discount will apply only to eligible full-price items.
Purchases made using the introductory offer remain subject to Newlife’s applicable returns and refunds policy.
Where a refund is provided, the refund will reflect the amount actually paid after the introductory discount was applied. The introductory offer will not automatically be reinstated following a return or refund.
Nothing in these Terms and Conditions affects your statutory rights.
7. Card holder offers and discounts
Newlife Card holders can access offers and discounts from time to time.
Individual offers may be subject to additional terms and conditions, including:
- start and end dates;
- participating stores;
- eligible or excluded products or categories;
- minimum or maximum spend requirements;
- redemption limits;
- availability restrictions; and
- restrictions on combining an offer with another promotion or discount.
Where additional terms apply, these will be communicated alongside the relevant offer.
Unless expressly stated otherwise, Newlife Card offers and discounts cannot be used in conjunction with another Newlife offer, promotion or discount.
Offers and eligible products are subject to availability where applicable.
Offers cannot be sold, transferred, exchanged for cash or otherwise used except in accordance with the terms applying to the relevant offer.
We may refuse or withdraw an offer where we reasonably believe it has been obtained, transferred or used fraudulently, incorrectly or in breach of its terms.
8. Card holder events and early access
Newlife Card holders may receive invitations or access to selected events and opportunities for early access.
Events and early-access opportunities may be subject to additional terms, including dates, times, participating locations, booking requirements, eligibility requirements and capacity restrictions.
Where advance booking is required, or capacity is limited, holding a Newlife Card or receiving an invitation does not guarantee admission.
Invitations and access to Card holder events are personal to the Card holder unless otherwise stated in the terms of the particular event.
Any additional terms will be communicated alongside the relevant event or early-access opportunity.
9. Promotions, competitions and prize draws
From time to time, Newlife may make promotions, competitions or prize draws available to Newlife Card holders.
These may be subject to separate terms and conditions, including additional eligibility, entry and closing-date requirements.
Holding or using a Newlife Card does not automatically constitute entry into a competition or prize draw unless this is expressly stated in the relevant promotional terms.
10. Returns and refunds
Purchases made using a Newlife Card offer or discount remain subject to Newlife’s applicable returns and refunds policy and your statutory rights.
Where a refund is provided for an item purchased using a Card holder discount or offer, the refund will reflect the amount actually paid for the item.
Unless the terms of a particular offer state otherwise, a Card holder offer or discount that has already been redeemed will not automatically be reinstated or reissued following a return or refund.
Nothing in these Terms and Conditions affects your statutory rights, including your rights in relation to faulty, misdescribed or otherwise non-conforming goods.
11. Misuse, fraud and abuse
You must not misuse your Newlife Card, account or any Cardholder benefit.
Misuse may include:
- providing false or misleading information;
- creating or attempting to create multiple accounts;
- sharing, selling, copying or transferring your Card or account;
- attempting to redeem an offer more times than permitted;
- manipulating or attempting to circumvent the operation of an offer or benefit;
- attempting to obtain a discount or benefit to which you are not entitled;
- using automated means to access or manipulate an account or offer;
- using the Card for business, commercial or resale purposes; or
- otherwise using the Card or a benefit fraudulently or abusively.
We may suspend or close an account, cancel or withdraw an offer or benefit, or refuse redemption where we reasonably believe there has been fraud, misuse, abuse or a breach of these Terms and Conditions.
Where reasonably practicable, we will notify you if your account is suspended or closed.
12. Technical availability
We will take reasonable steps to keep the Newlife Card and associated services available, but we cannot guarantee that access will always be uninterrupted or error-free.
From time to time, the Newlife Card, account, scanning functionality or individual benefits may be temporarily unavailable due to maintenance, technical problems, system failures or circumstances beyond our reasonable control.
Where reasonably practicable, we will take steps to restore affected services.
Temporary unavailability of the Newlife Card does not automatically entitle a Card holder to retrospective application or extension of an offer unless we state otherwise.
13. Closing your Newlife Card account
You can request closure of your Newlife Card account at any time by contacting Newlife using the details below.
Once your account has been closed, your Newlife Card will no longer be valid, and any unused offers or benefits associated with the account may no longer be available.
Closing your Newlife Card account is separate from changing or withdrawing your marketing preferences.
If you choose to register for a Newlife Card again in the future, previous offers or benefits will not automatically be reinstated.
14. Changes to the Newlife Card
We may make reasonable changes to the Newlife Card, its features, participating locations, benefits or these Terms and Conditions from time to time.
This may include introducing, changing or withdrawing Cardholder benefits, offers or features.
Where a change materially affects existing Card holders, we will provide reasonable notice where practicable and explain when the change will take effect.
The latest version of these Terms and Conditions will always be available on this page.
15. Ending or suspending the Newlife Card
Newlife may suspend or withdraw the Newlife Card scheme where reasonably necessary.
Where reasonably practicable, we will provide Card holders with reasonable notice before withdrawing the scheme.
If the Newlife Card is withdrawn, unused offers or benefits may expire in accordance with any notice or specific terms provided at the time.
We may also need to suspend, change or withdraw all or part of the Newlife Card because of circumstances beyond our reasonable control.
Suspension or withdrawal of the Newlife Card does not affect your statutory rights.
16. Personal information
We will process the personal information you provide when registering for and using your Newlife Card in accordance with our Privacy Policy.
This may include information necessary to:
- register and administer your account;
- provide and operate your digital Newlife Card;
- provide Cardholder benefits;
- record the use of your Card and associated offers; and
- administer and develop the Newlife Card scheme.
For more information about how Newlife collects, uses and protects your personal information, how long we retain it and your data protection rights, please see our Privacy Policy.
17. Marketing and service communications
You do not need to consent to marketing communications to register for or use a Newlife Card.
Where you choose to receive marketing communications from Newlife, we will use your information in accordance with the preferences you have selected.
You can change your marketing preferences or unsubscribe from marketing communications at any time.
Changing or withdrawing your marketing preferences will not cancel your Newlife Card.
Regardless of your marketing preferences, we may send you essential service communications where necessary to administer, secure or operate your Newlife Card or account. These are not marketing communications.
18. General
These Terms and Conditions govern your membership and use of the Newlife Card. Additional terms may apply to individual offers, events, promotions, competitions or benefits.
If there is a conflict between these Terms and the specific terms of an individual offer, event, promotion or benefit, the specific terms will apply to that offer, event, promotion or benefit.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If we delay or do not exercise a right available to us under these Terms and Conditions, this does not prevent us from exercising that right at a later date.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited, or affects your statutory rights.
These Terms and Conditions are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
19. Contact us
If you have a question about the Newlife Card, your account or these Terms and Conditions, or need to report unauthorised use of your account, please contact:
Newlife the Charity for Disabled Children
Hemlock Way
Cannock
WS11 7GF
Email: [email protected]
Telephone: 01543 462777
Registered Charity Number: 1170125 in England & Wales.
20. Accessibility
If you require these Terms and Conditions in an alternative format, or need support registering for, accessing or using your Newlife Card, please speak to a member of our team in store or contact us:
Email: [email protected]
Telephone: 01543 462777
Newlife Card Launch Prize Draw – Terms and Conditions
1. Promoter
The promoter is Newlife the Charity for Disabled Children, registered charity number 1170125, Newlife Centre, Hemlock Way, Cannock, Staffordshire, WS11 7GF.
2. Eligibility
The prize draw is open to UK residents aged 18 or over, excluding employees of Newlife the Charity for Disabled Children and anyone directly involved in administering the prize draw.
3. Promotional period
The prize draw opens on 5 October 2026 and closes at 11:59pm on 11 October 2026. Entries received outside this period will not be accepted.
4. How to enter
To enter, eligible participants must successfully sign up for a Newlife Card during the promotional period.
No purchase is necessary and signing up for a Newlife Card is free.
Customers do not need to consent to receive marketing communications to enter the prize draw.
5. Entry limit
Only one entry per person is permitted. Duplicate Newlife Card registrations will not result in additional entries.
6. The prize
There is one prize of a £100 Newlife voucher.
The voucher is subject to Newlife’s applicable voucher terms and conditions. The prize is non-transferable and no cash alternative is available.
7. Winner selection
One winner will be selected at random from all valid entries received during the promotional period using a verifiably random process.
8. Winner notification
The winner will be contacted using the email address provided when registering for their Newlife Card within 7 working days of the closing date.
The winner must respond within 14 days of being contacted to claim their prize.
If the winner does not respond within this period, is found to be ineligible or is otherwise unable to accept the prize, Newlife reserves the right to select another winner at random from the remaining valid entries.
9. Prize delivery
The prize will be provided to the winner within 30 days of successfully claiming it, unless otherwise agreed with the winner.
10. Winner information
Newlife may make available information confirming that a valid prize award has taken place, as required by the CAP Code. Entrants may object to their information being published or made available; however, Newlife may still be required to provide relevant information to the Advertising Standards Authority if requested.
11. Data protection
Personal information provided in connection with the prize draw will be used to administer the promotion, including selecting and contacting the winner, in accordance with Newlife’s Privacy Policy.
Entering the prize draw does not require participants to consent to marketing communications. Any marketing preferences selected when registering for a Newlife Card will be managed separately in accordance with those preferences.
12. General
Newlife reserves the right to verify the eligibility of entrants and to disqualify entries where there are reasonable grounds to believe these terms have been breached or an entrant has attempted to manipulate the promotion.
Newlife reserves the right to cancel, suspend or amend the promotion where circumstances outside its reasonable control make this unavoidable, provided this is done fairly and does not cause unnecessary disadvantage to participants.
These terms and conditions are governed by the laws of England and Wales, subject to entrants retaining any mandatory rights they may have under the laws applicable in their place of residence.